User Data Deletion / Privacy Policy

In accordance with the Law of Ukraine "On Personal Data Protection" and international privacy standards, every user of the diecast.com.ua website and our official chat-bots has the right to completely delete their personal information from our database. We respect your right to privacy and process such requests with the highest priority.

? What data will be completely removed

Account & Profiles

Your login, password, full name, email address, phone numbers, order history, and discount system membership.

Chat-Bots & Social Media Data

Your unique social network user identifier (Scoped ID), profile name, and all chat history/correspondence in Facebook Messenger and Instagram Direct.

Public Content (Reviews)

Upon your explicit request, we will also remove your public text reviews of models and any uploaded photographs from product pages.

Shipping Addresses

Information about Nova Poshta, Ukrposhta, Meest branches or Rozetka delivery points saved in your customer account.

1 Methods to submit a deletion request

Option A: Via the form on this page

The fastest method. Fill out the form below by providing your account email or social media ID.

Option B: Email Request

Send a message to our email address: info@diecast.com.ua from the email address associated with your profile.

Option C: Direct Message via Social Networks

Send us a message via Facebook Messenger or Instagram Direct with the phrase "Delete my data" or "Видалити мої дані". The system or a support agent will log your request.

2 Important information and processing time

  • ● Processing Time: All requests are manually processed by the website administrator within 1 to 3 business days from the moment of receipt.
  • ● Irreversibility: Once your profile is deleted, you will lose your cumulative loyalty discount and access to your purchase history. It is impossible to restore this data.
  • ● Exceptions: Information regarding financial transactions and receipts is stored in accordance with the tax laws of Ukraine and cannot be deleted upon user request.

Submit a data deletion request:

Upon successful data erasure, you will receive a final automated confirmation via email or the corresponding messenger channel.
Thank you for choosing Diecast Ukraine.


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